On Tue, May 10, 2011 at 10:47:12AM -0400, Dan Ritter wrote: > On Tue, May 10, 2011 at 10:00:26AM -0400, Eric Chadbourne wrote: > > Hi all. > > > > I need to create a tech support dept for a medium size non-profit. What > > ticket software would you suggest? > > The only problem I've ever encountered using RT is getting > people to use it when they've never used ticketing software > before.
This is helped somewhat by using RT's e-mail interface... if you can get them to send e-mail to a group address instead of to individual humans, that solves a lot of that problem. You can never solve it entirely though... and some people resist even that much of a change. -- Derek D. Martin http://www.pizzashack.org/ GPG Key ID: 0xDFBEAD02 -=-=-=-=- This message is posted from an invalid address. Replying to it will result in undeliverable mail due to spam prevention. Sorry for the inconvenience.
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