On 7/25/2012 11:21 PM, Martin Owens wrote:
Which is amusing because Red Hat's inflated prices are held aloft by
comparative expectation. Basically everyone in that market from
Microsoft, IBM and even Oracle are charging amazing sums of money that
don't really relate to the floor of the product they sell.
Red Hat doesn't sell Linux. Red Hat sells responsibility.
Support contracts are a layer in a disaster prevention and recovery
scheme. They're a resource to call upon when there is a problem in
order to resolve that problem as quickly as possible. I've never
encountered a problem that I could not eventually solve, but
"eventually" isn't good enough when users can't do their work or their
research. Having a support contract means having access to specialists
who can fix the problem faster than I can myself.
That's worth a great deal more than a chunk of polycarbonate and aluminum.
--
Rich P.
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