I have had Comcast/ATTBI/MediaOne essentially since the service becams
available in Newton. Almost since Comcast took over from ATTBI, my
service has been very reliable. Except for the few times a car and truck
took down the lines, I've not had a complaint. I think there was a
Comcast outage for a short while last year. I generally log into my home
system from work. I think one difference is that Continental CableVision
built a pretty good system, but some of the other cable systems that
Comcast acquired are flawed.
On 04/25/2013 08:33 AM, Rick Umali wrote:
Hello all,
I'm looking to compare notes with people who use Comcast Internet.
For the past month or so, my wife, who works from home, has complained for
fairly regular outages with our Internet. We live in Arlington, and the
outages happen typically between noon and 4 PM. The outages are of a long
duration (sometimes seconds, sometimes a few minutes). She's begun to
become very familiar with the light patterns on the cable modem, and she's
not technical at all.
When our TV began to exhibit tiling, we called Comcast, and the technician
determined our signal wasn't strong enough. He put in new coax "from the
pole" to the side of our house.
A week or so after that, we contacted Comcast about our cable modem issues,
and another technician came out, and said the signal to our cable modem was
weak, and he took the coax from the side of the house and directly
connected it to the cable modem.
However, the outages continue to happen. Now Comcast has suggested we
replace the cable modem. We're hopeful this makes our Internet stay alive.
Has anyone had any similar experiences? My big fear is that replacing the
cable modem won't fix anything. The other cloud hanging over me: the first
technician said that the coax in our house walls are of an older
generation. He recommended that we replace it, but it's something an
electrician would have to do.
Thank you all for any thoughts on this matter!
--
Jerry Feldman <[email protected]>
Boston Linux and Unix
PGP key id:3BC1EB90
PGP Key fingerprint: 49E2 C52A FC5A A31F 8D66 C0AF 7CEA 30FC 3BC1 EB90
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