Hi Johannes! Am Samstag, den 13.11.2010, 10:05 +0100 schrieb Johannes Bausch:
[WinXP Crash Report Example] > better: > * ask the user once at the beginning if he wants to report crashes and > list the information THERE > * NEVER include things like the current program's memory page dump or > something alike > * then DO NOT ask again but just send it > > alternative: > * pop-up which sais that a crash report can be sent if the user wishes, but: > * it only has a input field where the user can say for himself what > happened and when > * checkbox saying something like: "include relevant data", where > "data" really leads to ALL the data being sent I mentioned it before, there is already a crash reporter that is documented in a specification at [1]. It allows to view the sent information and it allows people to add feedback - so the user is still in control. > The current problem is that hardly anyone trusts these crash reports - > that's what I experience when talking to friends about that issue. So > we first have to make the user think that something is being done. > I've repeatedly used the "Firefox made me sad"-thing but I've never > used the crash report before. We, the UX team, thought similar when Sun worked on the OpenOffice Improvement Program - the underlying framework collects (non-content) information during the usage of OpenOffice.org [2]. There has been a huge risk concerning credibility, trust, ... and it all turned out to be wrong. There are some people who do not use this feature - but many other people do. So even if some people deny that, it might still be a great resource for information. At the end, it is about being open - not only open-source ;-) Cheers, Christoph [1] http://specs.openoffice.org/appwide/errorreporter/error_report_2_0_ui_specification.odt [2] http://wiki.services.openoffice.org/wiki/User_Experience/OpenOffice.org_User_Feedback_Program -- Unsubscribe instructions: Email to [email protected] Posting guidelines: http://netmeister.org/news/learn2quote.html Archive: http://www.documentfoundation.org/lists/discuss/ *** All posts to this list are publicly archived ***
