SHOULD ISPs TAKE CUE FROM POST OFFICE?
[SOURCE: Associated Press]
The post office forwards letters when a person moves, and telephone companies
likewise forward calls. Should Internet companies be required to forward
e-mails to customers who switch providers? There is no mandate governing e-mail
forwarding, and industry officials say imposing one would be costly and
unnecessary. But federal regulators are looking at the issue more closely after
a complaint from a former America Online customer who claims an abrupt
termination of service devastated her business. Gail Mortenson, a
Washington-based freelance editor, in July filed a six-page petition with the
Federal Communications Commission, which opened a 30-day public comment period
that ends Friday, followed by another 30-day period for replies. Mortenson said
in her complaint that she lost potential clients because they couldn't reach
her, and she requested that Internet service providers, such as Time Warner
Inc.'s AOL, be required to forward e-mail traffic from a closed account to a
new e-mail address designated by customers for at least six months.
http://www.latimes.com/business/printedition/la-fi-email25oct25,1,4668341.story?coll=la-headlines-pe-business
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