ROLE PURPOSE:
Working in the User Experience department at Vodafone Global Marketing, you
will be defining the User Experience of mobile phones, mobile internet
applications as well as Web and PC based services and applications. You will be
working with Vodafone global marketing & technology and be the UE interface for
handset manufacturers, platform vendors and internet players to deliver
best-in-class user experience. The user experience team is a very dynamic and
international team with people from at least 10 different nationalities. The
role is based in Düsseldorf, which has one of the highest quality of life
ratings in Europe and even across the world. So join us and help us define and
deliver exciting products for over 200 million Vodafone customers worldwide!!
The Deputy Principal UE Manager role has a specific focus on operational
excellence, providing thought leadership and quality direction for programmes
and projects led by the team. The person in the role also acts as ad hoc
stand-in for Senior UE Manager duties and responsibilities.
In your role as Deputy Principal UE Manager you will have the following key
accountabilities:
Plan and deliver programmes of work:
· Provide detailed definition of programmes.
· Direct programme activities to deliver agreed KPIs, scope, budget and
quality.
· Manage external agencies as appropriate to deliver programmes.
· Institute, maintain and operate process checkpoints across all
programmes and projects in order to continually improve the quality and
effectiveness of the work.
· Monitor activities across Vodafone that relate to the programme scope.
· Ensure stakeholders (including OpCos and Global teams) are identified
for all programme work and that their needs are understood and applied.
· Provide regular feedback to stakeholders on the status of programme
work, demonstrating how their needs are being addressed and managing
expectations as appropriate.
· Provide regular management information and status reports to the
Principal UE Manager.
Manage UE concept development projects:
· Responsible for conducting strategic design for future services.
· Build a deep understanding of insights to inform design solutions.
· Evaluate the performance of conceptual designs based on Group UE KPIs
· Consolidate design insights in the best shape and form of
communication, eg scenario builds, prototypes.
· Constantly try out, shape and improve strategic design methodologies
and deliverables.
· Prepare and guide productisation of concepts until initial
implementation, if and when applicable.
· Work directly with mobile phone manufacturers, mobile platform
vendors and all major internet players to specify the highest quality user
experience.
· Feed back identified UE quality issues to vendors and negotiate
appropriate UI solutions.
· Manage quality issues, including tracking the resolution of issues
throughout development projects, documenting UE compromises and internal
escalation of unacceptable solutions.
Liaise with the Principal Visual Designer and the global brand
department to ensure delivery of terminal and platform UI according to brand
and visual guidelines.
Establish and maintain highest User Experience standards within Vodafone:
· Work closely with the global terminals, marketing and technology
teams to guide them through User Experience design for their projects,
providing access to Vodafone global resources where appropriate and involving
global stakeholders at key stages to ensure alignment.
· Prepare well-defined packages of user experience research work for
external agencies (eg, user testing), engage agencies and manage delivery.
· Continuously improve and maintain UE standards and Vodafone UE
guidelines in collaboration with other UE managers..
Prepare the sign-off of mobile phone, web and platform UE deliverables
and developments.
Contribute to building the best UE team:
· Encourage user-centric practise across UE related activities in
Vodafone.
· Encourage innovative approaches on programmes in order to achieve
higher effectiveness.
· Identify & communicate relevant best practice and innovative
approaches - within the team, within Vodafone, and in external organisations.
· Support coaching of individuals assigned to programmes of work to
achieve programme and team related personal performance objectives.
· Provide input into resourcing decisions related to programmes in
order to maximise skill utilisation and personal development objectives.
Provide regular feedback to the Principal UE Manager relating to the
performance and welfare of team members, and timely escalation as appropriate.
Essential role related knowledge, technical skills, qualifications and
experience
· At least 5 years experience in a commercial product and/or service
development environment
· 2+ years experience in mobile related businesses
· Proven skills and track record in leadership, people management and
project management
· Proven ability to drive effective delivery in cross-functional
projects in a fast-moving, high-technology environment working with both
internal and external resources
· Strong ability to influence and lead thinking up to senior management
levels
· Awareness to understand and respond to the organisational and
cultural factors in working across an international group
· Strong and consistent user focus, demonstrated through unfailingly
putting the user and their needs ahead of features and technology
· Excellent communication skills in verbal, written and formal
presentation formats
· Technology grounding - sufficient high-level understanding to allow
undaunted and informed assessment of likely technology and terminal impact on
User Experience design
* Degree in Design, Design management, Psychology, Human-Computer
Interaction or equivalent.
In order to apply for this role or for further information, please contact
[EMAIL PROTECTED]
Stella Steigleder
Resourcing Manager
on behalf of Vodafone Group Services GmbH,
Resourcing and Talent Management Centre
Tel.: +49 (0)211 820--2083
Fax.: +49 (0)211 820--1852
Mobile: +49 (0)173 --2438276
email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
Vodafone Group Services GmbH
Mannesmannufer 2, 40213 Düsseldorf, Germany
Amstgericht Düsseldorf, HRB 53554
Geschäftsführung: Helmut Hoffmann, Dr. Joachim Peters
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