Hello
I have just joined Vodafone and I am replacing Stella Steiglder for several
months as Resourcing Manager for The Vodafone Group in Düsseldorf in Germany.
Please can you remove all of here postings as the links have now expired.
Please can you however place the following advertisement:
UE Manager
Ref GPS1811
Country Germany
Department Europe - Group Marketing - Terminals
Band Staff
Function Europe
Job Category Marketing
Job Description
Working in the User Experience department at Vodafone Global Marketing, you
will be defining the User Experience of mobile phones, mobile internet
applications as well as Web and PC based services and applications. You will be
working with Vodafone global marketing & technology and be the UE interface for
handset manufacturers, platform vendors and internet players to deliver
best-in-class user experience. The user experience team is a very dynamic and
international team with people from at least 10 different nationalities. The
role is based in Düsseldorf, which has one of the highest quality of life
ratings in Europe and even across the world. So join us and help us define and
deliver exciting products for over 200 million Vodafone customers worldwide!!
Key Accountabilities
Design the User Experience for Vodafone products.
· Define the User Experience for mobile phones, rich mobile phone applications,
mobile portal, websites and PC applications to achieve the best possible user
experience and business benefits. · Work with stakeholders in a broad range of
areas (Telephony, Web, Music, Mobile messaging, Mobile TV, etc...) to identify
key opportunities for UE improvements and success criteria for Vodafone
services and drive them to implementation. · Involve Vodafone's operating
countries to ensure the UE of Vodafone's global products meets their needs and
the customer needs in the local markets. · Create or manage the creation of
prototypes to communicate and test UI features and design alternatives. ·
Evaluate UI concepts, assess design alternatives and recommend optimal UE
solutions. Ensure a familiar and consistent but optimized user experience
across the different Vodafone touch points (e.g. Mobile, PC, Web...etc.)
Manage User Experience of concept development projects
· Responsible for conducting strategic design for future services. · Build a
deep understanding of insights to inform design solutions. · Evaluate the
performance of conceptual designs based on Group UE KPIs · Consolidate design
insights in the best shape and form of communication, eg scenario builds,
prototypes. · Constantly try out, shape and improve strategic design
methodologies and deliverables. Prepare and guide productisation of concepts
until initial implementation, if and when applicable.
Manage User Experience of implementation projects.
· Responsible for the UI implementation of Vodafone and partner services based
on the Vodafone UE guidelines and specifications within the overall product
delivery framework. · Work directly with mobile phone manufacturers, mobile
platform vendors and all major internet players to specify the highest quality
user experience. · Evaluate the usability and quality of the UI of mobile
phones, platforms and applications during their development. · Feed back
identified UE quality issues to vendors and negotiate appropriate UI solutions.
· Manage UE quality issues, including tracking the resolution of issues
throughout development projects, documenting UE compromises and internal
escalation of unacceptable solutions. Liaise with the Senior Visual Designer
and the global brand department to ensure delivery of terminal and platform UI
according to brand and visual guidelines.
Establish and maintain highest User Experience standards within Vodafone.
· Work closely with the global terminals, marketing and technology teams to
guide them through User Experience design for their projects, providing access
to Vodafone global resources where appropriate and involving global
stakeholders at key stages to ensure alignment. · Identify well-defined
packages of user experience research work for external agencies (eg, user
testing), engage agencies and manage delivery. · Continuously improve and
maintain UE standards and Vodafone UE guidelines in collaboration with other UE
managers.. Prepare the sign-off of mobile phone, web and platform UE
deliverables and developments.
Requirements
· University degree in a discipline relevant to user interface design and
usability (eg, Human-Computer Interaction, Design Management, Product Design,
etc) or comparable. · Sound experience in a commercial product and/or service
development environment. Experience in mobile telecoms (in particular terminal
manufacturers and/or platform vendors) and related businesses is a plus. ·
Experience in applying human-centred design techniques (especially obtaining
and acting on customer feedback and research), designing user interfaces,
and/or managing such work. · Strong and consistent user focus, demonstrated
through unfailingly putting the user and their needs ahead of features and
technology. · Superb ideation skills. · Strong focus on delivery and strong
negotiation skills. · Excellent communication skills in verbal, written and
formal presentation formats (all English). · Strong ability to influence and
provide thought leadership up to executive management levels. · Proven ability
to drive effective delivery in cross-functional projects in a fast-moving,
high-technology environment working with both internal and external resources.
· Awareness of the organisational and cultural factors in working across an
international group gained by experience. Technology grounding - sufficient
understanding to allow an un-daunted and informed assessment of likely
technology and impact on User Experience design
Key Performance Drivers required to be effective in role
Delivering results
* Can do, delivers, drives Vodafone to win
* Sets & prioritises measurable targets
* Focused, manages own time & resources
* Is cost-conscious without reducing profitability
Putting Customers First
* Understands the value of profitable customers
* Listens to & understands customers' needs
* Delivers outstanding customer service
Performing through people
* Motivates people and teams to perform
* Values and adapts to different cultures
* Recruits high performers
* Develops & coaches the team to succeed
Making a Personal Difference
* Positive and courageous
* Open, trustworthy & trusting
* Resilient, takes personal responsibility
* Curious, seeks opportunities to learn
Managing a Changing environment
* Analytical, solves problems
* Displays sound judgement
* Simplifies the complex and ambiguous
* Thinks laterally & creatively
* Manages stakeholders and risks
Communicating for impact
* Communicates with enthusiasm & clarity
* Inspires & persuades
Apply online at
http://gs6.globalsuccessor.com/fe/tpl_vodafone02.asp?newms=jj&id=45638,
however, if you have got questions please contact [EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]> .
Karl Magdeburg
Resourcing Manager
on behalf of Vodafone Group Services GmbH,
Resourcing and Talent Management Centre
Tel.: +49 (0)211 820--2654
Fax.: +49 (0)211 820--1852
email: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>
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