On Dec 7, 2007 8:10 AM, Tom Dell'Aringa <[EMAIL PROTECTED]> wrote:
> I have seen Neilson's heuristic article and list of 10 heuristics, which I
> have used in the past. Wondering if that is enough or if it is too general.
I did one a few months ago. I can't share it, but below are the
heuristics I used - which was a combination of Neilsen's and several
others. The links I collected while researching what heuristics to use
are below also - it's been a while so this may not be the best list -
I'm just blindly yanking them off my delicious bookmarks.. And, be
sure to check out the work of Jill Gerhardt-Powals on heuristics if
you haven't already. Hope this helps.
1. Automate unwanted workload
* Free cognitive resources for high-level tasks
* Eliminate mental calculations, estimations, comparisons,
and unnecessary thinking
2. Reduce uncertainty
* Display data in a manner that is clear and obvious
3. Fuse data
* Reduce cognitive load by bringing together lower level
data into a higher level summation
4. Present new information with meaningful aids to interpretation
* Use a familiar framework, making it easier to absorb
* Use everyday terms, metaphors, etc.
5. Use names that are conceptually related to function
* Context-dependent
* Attempt to improve recall and recognition
6. Group data in consistently meaningful ways to decrease search time
7. Limit data-driven tasks
* Reduce the time spent assimilating raw data
* Make appropriate use of color and graphics
8. Include in the displays only that information needed by the user
at a given time
* Allow users to remain focused on critical data
* Exclude extraneous information that is not relevant to current tasks
9. Provide multiple coding of data when appropriate
10. Practice judicious redundancy (to resolve the possible conflict
between heuristics 6 and 8)
11. Visibility of system status
12. Recognition rather recall
http://www.usabilitybok.org/methods/p275
Cognitive engineering principles for enhancing human-computer
performance (ACM) http://tinyurl.com/2lnbgc
http://www.humanfactors.com/downloads/may99.asp
http://jthom.best.vwh.net/usability/
http://www.stcsig.org/usability/resources/toolkit/toolkit.html#heuristics
http://www.stcsig.org/usability/topics/articles/he-checklist.html
Jeff
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