Jeff,

May I ask you not do one thing that annoys me very much when I use
live chat of my hosting provider:

When I click on "Live Chat" on the homepage it opens new window and
then resize it as needed. However I use FF and all new windows
(target="_blank") are opened as tabs. So after I click there it resize
my whole browser with all my tabs opened. It's not a big deal, but it
annoys me a lot.


Also if live chat is offline tell me about it immediately (not after I
filled out form with question and waited for 5 minutes for somebody to
respond to me).

Showing that someone is typing is a good thing as well.

When I type I'm trying to separate paragraphs. Also I use several IM
clients simultaneously, so sometimes it's hard to remember which key
combination will submit my response (ctrl+enter, enter, tab -> enter).

If you decide to autosubmit response on "enter", then let me (user)
know about it, as well as provide key combination for going to the new
line.


Also you might want to look at different IM clients -- they have many
common things with live chat.
-- 
Maxim
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