Are there any published, or web-available, examples of best practices for handling UI design for applications that provide verbal scripts for customer service reps who are talking to a customer on the phone while entering data? (sorry, long sentence)
I have seen applications that handle these text snippets in scrolling text boxes interspersed with data entry forms, or as speech bubbles like a comic strip. I'm interested in standards, ways that the text portions are maintained (e.g. are there applications that do this like a CMS, or always as code embedded in the rest of the application, or ...), good interaction approaches, ways to depict/handle branching, etc. Examples could be applications for car rental reps, tech support, order takers, etc. Any pointers appreciated. Al ________________________________________________________________ *Come to IxDA Interaction08 | Savannah* February 8-10, 2008 in Savannah, GA, USA Register today: http://interaction08.ixda.org/ ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
