On 6 Feb 2008, at 14:07, Kel Smith wrote:
[snip]
> So here's my question: has anyone out there had such an experience,  
> and if so how did you best handle it? It's very important that I  
> maintain a win-win outcome among technical and business  
> stakeholders; I want to be respectful of legacy while recommending  
> a serious rethink of the approach.
[snip]

I've not been in exactly that situation, but I have been in similar.  
It's a bugger isn't it!

My tip would be not to focus on the framework and the problem, but  
the process that highlighted the problem. Rather than trying to sell  
"this framework sucks - lets go get a better one" I would start  
pushing  things like "We need to do some user testing to make sure  
that folk can use the software".

Once you have buy-in from the developers and management on the  
necessity for a usable system, you can use things like user-testing  
to demonstrate the problem. At this point it should be everybody's  
problem, rather than just yours :-)

Cheers,

Adrian
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