I think it's important to be both internally consistent and to have a
good rationale for choosing one way over the other. Sorry if that's
stating the obvious. The dynamic method seems better to me because it
advances the process in a logical way, opens a door as you approach
but keeps it closed if you don't.

It's also important to hear what users are telling you beyond
"yes" and "no." What other feedback, pro and con, argues for one
method over the other? How strongly do people feel about it? Some
people equate digital forms with their counterparts in paper
documents, and are reassured by static elements. Others appreciate
and quickly accept the guided experience as an intuitive benefit.

Is age a factor among the intended users? Older users may be more
surprised at the dynamic behavior, but my experience tells me that's
not necessarily a bad thing. Once they "get" it, some actually
giggle with delight at the cleverness and usefulness of that feature.


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=25866


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