>  I know many companies have their own support forums (that are often
>  difficult to find or overly "moderated") or in some cases company
>  employees participate (un)officially in generic forums. But this seems
>  to be better designed and more "public" than any of the other
>  solutions.
>
>  So what do you think, is that kind of conversation useful for
>  interaction designers?

I know that a lot of independent app developers LOVE this site--it
eases the (sometimes substantial) burden of tech support from one- or
two-men shops.   I'm sure the info they get on Satisfaction informs
how they design their apps.  No reason designers at larger companies
couldn't find it useful for the same reasons.


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