Hello Jason, The new book that was mentioned a few weeks ago, Product Experience (Schifferstein & Hekkert, 2008) has two sections devoted to the Emotional Experience.
The repertory grid is good at getting at underlying dimensions of product experience from the user's perspective rather than the user experience designer's perspective. There is an earlier book out by Patrick Jordan that might prove useful: Jordan, P. W. (2000). Designing pleasurable products: An introduction to the new human factors. London, UK: Taylor & Francis. Jordan describes how there are three levels of human needs (relative to consumer products): functionality, usability, and pleasure. The first two levels are the primary focus of most product teams. Jordan argues that we must go beyond usability and design pleasurable products. He defines four pleasures: physio-pleasure, socio-pleasure, psycho-pleasure, and ideo-pleasure. After describing these pleasures, Jordan gives some examples of pleasurable products and methods for designing pleasurable products. You might want to look up the work of Rosalind Picard at MIT. She has been researching affective computing for some time and put out a book in 1997. You can find later work if you dig around MIT. This might be a bit tangential, but there might be references that would be helpful. Picard, R. W. (1997). Affective computing. Cambridge, MA: Wiley. Affective Computing is a book about how to imbue computers with emotion. The author's thesis is that emotion can have a positive effect on decision-making. This book reviews the literature on theories of emotion and the impact of emotion on decision making. Picard describes work by Daniel Goleman who wrote the book Emotional Intelligence, Patti Maes, a strong voice for agent technology, Reeves and Nass, authors of the Media Equation, and other prominent psychologists delving into the importance of emotion in human-human and human-computer interactions. Chauncey On Thu, Feb 28, 2008 at 1:04 PM, Jason Richardson <[EMAIL PROTECTED]> wrote: > Hi everyone, > Our User Experience team at work is looking to begin Emotive or Emotional > response testing on our internal web applications in the near future. We're > starting to do some research on the topic to build out our methodology > around this type of testing. So, does anyone have pointers on the subject, > any presentations you've seen that are worth checking out, maybe some > methodology that people are familiar with that could provide some insight? > Is anyone out there now using a version of the Repertory Grid, Emotional > Heuristics or just a great way of capturing user satisfaction? I'm also > interested in reporting these findings and how they're accepted by > management/clients. > > Thanks for the input! > Jason > ________________________________________________________________ > Welcome to the Interaction Design Association (IxDA)! > To post to this list ....... [EMAIL PROTECTED] > Unsubscribe ................ http://www.ixda.org/unsubscribe > List Guidelines ............ http://www.ixda.org/guidelines > List Help .................. http://www.ixda.org/help > ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
