Hi Kevin, We do an extensive amount of remote usability testing at E&Y on our applications. From a technical point of view, we are a Notes shop so we use Sametime Meeting to view the screens and capture the test with Camtasia. In your case, if you have a video feed as well you'll be able to capture some physical reactions to questions or tasks which we can't do with our testing.
Not sure if you were also looking for some logistical aspects to remote testing, but here are a few that we use. - We use conference calls that have a toll free option for observers and participants. We typically have our observers dial in 10-15 minutes early so we don't hear beeping throughout the test. We then stress to the observers to stay on mute until after the test is completed and questions are opened to everyone. Nothing worse then hearing a sidebar conversation or coughing attack that leaks into the test. - We send out our observation worksheets prior to the test in order to maintain a consistent note-taking style. Since all of our observers are remote, this also helps them stay on track with the questions. - Not sure if you're tests will be international or across time zones but we need to watch ours and make sure our invitations are correct. It sounds obvious, but coordinating 10-15 tests across the US, UK and India can sometimes get a little messy. - Translation hasn't been a problem often, but in some instances we've either IM'd or emailed the question to a participant if they were proficient at reading English but had trouble understanding the question over the phone. Jason On Thu, Mar 6, 2008 at 10:43 AM, Kevin Doyle <[EMAIL PROTECTED]> wrote: > I've been recently tasked with testing users on a call center > application... > here's the kicker -- the client doesn't want to foot the bill for air > travel. I will have access to video conferencing and I think that I will > be > able to use some kind of web conferencing software (like WebEx), but I've > never had to do anything like this. Does anyone have experience with > remote > usability testing? Any recommendations on how to carry this out? > > Thanks in advance! > k. > ________________________________________________________________ > Welcome to the Interaction Design Association (IxDA)! > To post to this list ....... [EMAIL PROTECTED] > Unsubscribe ................ http://www.ixda.org/unsubscribe > List Guidelines ............ http://www.ixda.org/guidelines > List Help .................. http://www.ixda.org/help > ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
