Just wondering if anybody has found it useful to repurpose personas that were created for a specific project into another area of the company. I.e. have you successfully translated personas into something that call center customer service reps can use to identify common problems and possible solutions. Or get your frontline staff into the headspace of a user to have empathy over a technology problem or service.
Any tactical examples would be much appreciated or a good bashing on why this shouldn't be done. Thanks! -- Adrian Chong www.adrianchong.com/blog ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
