I recently had a meeting with a software development company who was in the process of creating a new CMS for the company which I was working for; the users mostly being travel consultants. I had to give feedback on the users first experience of the new system so that they could make some adjustments if necessary. They already had an in-house CMS which they modify with modules added to the client's requests.
I found a few problem areas related to button placement, similar button names with different functions, etc. With my feedback I stated that the users found X to be confusing and their response were; "With their research they found people actually like X to be the way it is." Now this begged the question: "Whose user research was right?" Obviously I thought it had to be mine, because I tested the people who were going to use the particular system, but it made me wonder why there was a discrepancy. The answer obviously lied in the fact that some user research can be generalised, but others not. So which user research do you think can be generalised and which can't? ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
