Hello,

I would like to show in a very simple way how user research and usability
can be usefull for business. So I am looking for any kind of recent Graph,
chart or statistique about the value of User Research. The only convenient
graph I have found for now is from the Nielsen Usability Report :
http://www.useit.com/alertbox/roi-trends.gif
But I don't find it very meaningful, and the other statistics that I've
found are a bit outdated, like the IBM success story of 200% ROI as well of
the ROI ressources from UPA :
http://www.usabilityprofessionals.org/usability_resources/usability_in_the_real_world/selling_usability.html

Do you have any idea where I could find any User Research ROI graph (or data
I could agregate ?)

Thank you,
Chiwah
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