>> I'm wondering what kind of experience you have had with remote testing?

For remote tests, even a simple tool like Windows NetMeeting,
GoToMyPc, WebEx, etc. does the trick. It's best if the facilitator and
observers are in the same room to minimize the goofing off you
mentioned. WebEx has the advantage of being able to record the screen
and any audio from the phone. You may even be able to get it to
capture video.

You don't necessarily need recorded footage get the point across,
since the observers see what you see, but they can help when you have
people that don't attend who need proof in the pudding that there is,
indeed, a problem with a product.

- N
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