*Client Services Manager, Hong Kong* To support the growth of our business in Asia Pacific, HeathWallace is looking for a seasoned Client Services Manager. This is a challenging regional role with the mission to develop, plan, and deliver user-centric online solutions for our clients in Asia Pacific. In addition to being an integral resource for the Hong Kong office, the role will work closely with the team in UK to deliver the appropriate solutions to clients. This role will also be responsible to help drive business development activities for Asia Pacific.
*Main Responsibilities* The Client Services Manager is required to run projects, manage / develop client relationships and help drive business development activities: *Account management & business consultation * - Capture and analyze business requirements from clients (existing and prospective) and assist clients to develop and articulate their online strategy, objectives and priorities. - Develop appropriate methodology and approach to delivering tailored solutions for clients utilizing HeathWallace in-house expertise and those of our partners. - Apply user-centered design principles to help develop client solutions. *Project management * - Develop project plan and co-ordinate with internal resources such as design and development - Manage relationship with clients on a day-to-day basis - Lead the delivery of projects to clients ensuring integrity of solution as well as client satisfaction * Business development * - Help drive HeathWallace business development strategy and plans and co-ordination with UK team as appropriate. - Prepare proposals and presentations to existing and new clients to support pitches and tenders. *Experience and Skills * - 4 to 6 years of project and account management experience in new media and/or marketing, preferably in financial services context and with agency background. - Strong experience with conducting user research & user experience analysis, and developing information architecture for internet and intranet websites. - Excellent knowledge of internet design and build practices, including knowledge of web usability & accessibility. - Good knowledge on web technologies and their application to create business solutions. - Exceptional presentation and writing skills. - Financial services experience an advantage. - Practical knowledge of Microsoft Office including Microsoft Project, Adobe Illustrator, Visio. - Good understanding and passion for working with the Internet and new media. *Other Skills Required * - Cultural adaptability: ability to work with different culture. - Languages: Fluent spoken and written English is required (native level). Other languages such as Mandarin are preferred but not essential. - Persuasiveness, resourcefulness and attention to detail. - Highly reliable; ability to assume responsibility and accountability. - Excellent communications and interpersonal skills. - Desire and ability to innovate. - Willingness and flexibility to travel. Location: Hong Kong Salary: Negotiable *Contact Information* Interested candidates should send their resume/C.V. to the following email address: [EMAIL PROTECTED] *Background* HeathWallace is a UK-based digital design and development agency specialized in delivering effective online solutions for global financial services firms and other leading brands in Europe, Asia and North America. Since end 2004, HeathWallace has experienced a steady inflow of projects from its international clients for their Asia Pacific businesses. It also recognizes that there are several other opportunities in the Asia Pacific region for HeathWallace to pursue due to its strong track record and specialist know-how with designing and developing websites for leading global brands especially those in financial services. As a result, HeathWallace has established a branch office in Hong Kong since November 2006 in order to better serve its existing clients as well as to pursue new opportunities in the Asia Pacific region. For more information about HeathWallace, please visit our global website at www.heathwallace.com ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
