Hi Trevor

I think your unofficial survey of the office probably included
individuals who either are involved in the design and build of sites
or who use the internet everyday.  

Its very easy for us super users to start designing interfaces that
support the way we work, but you should always consider the target
audience of the product. As super users we can easily choose to open
a link in a new window or tab if we want to. 

In many usability studies I have conducted on web applications and
sites, users (including those who use the internet everyday and those
who use it a few times a week) consistently struggle with new windows
and popups spawning and often get disorientated.  This problem is
magnified for screen reader users.  

One of Nielsen's internationally recognised usability heuristics is
user control and freedom. Let the user choose how they want that link
to open, don't make that choice for them.

There are some instances where you may be forced to use a new or
popup window (some virtual learning environments for example) in
these cases always inform user that you are doing so via the title
tag and an icon if possible (the @media site has a nice one opens in
new window icon)







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Posted from the new ixda.org
http://www.ixda.org/discuss?post=31169


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