I see a lot of sites using "My" for these kinds of activities, like
"My Account," or "My AgencyName."
That said, slotting "file a claim" and "change my address" under the
same menu item seems dodgy since they're totally different kinds of
tasks with different priority levels, I would have thought.
I agree with Austin -- maybe an open card sort is called for. You
might find that customers don't want all these activities grouped
together.
-- Kim
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Kim Bieler Graphic Design
www.kbgd.com
Office: 301-588-8555
Mobile: 240-476-3129
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