In the blog entry titled "A fine wensleydale?" (http://journal.neilgaiman.com/2008/10/fine-wensleydale.html) Neil Gaiman relates his experiences attemping to buy a G1 phone from T-Mobile. I'm tempted to give this as a sample case to my first-year students and ask them to enumerate all the things wrong with it. Not least of them seems to be the left hand not knowing what the right is doing.
At UI13 Jared talked about how many usability problems are rooted in lack of foreknowledge. I wonder who didn't know what in this example. Finally, I'm having trouble tracking down the origin of the "general wisdom" that people are more likely to write about, or tell people about, bad experiences than good ones. Last I looked, Gaiman's blog was getting somewhere north of 1.1 milllion unique visitors per day. If I was a T Mobile exec, I'd be cringing severely right about now. Best, --Alan ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [EMAIL PROTECTED] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
