I agree with Adrian, It is very important that you read some litterature that touches the subject. You can read and learn alot from the net by reading the free articles. Google it up and you will see tons of material. If you are willing to spend some money then Adrian`s books are great and so are these `Sketching User Experiences: Getting the Design Right and the Right Design` by Bill Buxton. `Observing the User Experience: A Practitioner's Guide to User Research` by Mike Kuniavsky `Interaction Design: Beyond Human-Computer Interaction` by Helen Sharp, Yvonne Rogers, and Jenny Preece PLEASE also read the books written by Don Norman.
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