Hi Linda:

Your question = "What makes a "good" UX team? Have you been part
of a "great" UX design department? How would you go about building
an "excellent" UXD team?"

Some thoughts on what makes a good UX team:

1. Can communicate clearly

2. Is able to teach methods and empower those outside of the UX team
to find insights to improve UX (so does not keep UX all to
themselves) See next point.

3. Can sell UX organizationally -
http://www.uxmatters.com/MT/archives/000335.php

4. Can help the business improve products and services and pick the
right projects to work on (rather than just talk about design or UX
for its own sake)

5. Can prove their value -
http://www.apogeehk.com/articles/Value.html

6. Has a simple set of tools and knows when to use them at the right
time to find the right answers (but does not get caught up in the
tool itself) - See: "Choosing the Right Usability Technique (Getting
the Answers You Need)" -
http://www.wqusability.com/publications.html#workshops and
http://www.sitepoint.com/kits/usability1/

7. Can walkthrough results and bridge research into design -
http://uxmatters.com/MT/archives/000199.php

8. Can build relationships -
http://www.apogeehk.com/articles/Six_techniques_for_advocating_design_in_your_organization.html

9. Has a strong manager who can filter work opportunities, advocate
for UX organizationally and know how to manage a team with varied
skill sets

10. Fill in your own :)

rgds,
Dan


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Posted from the new ixda.org
http://www.ixda.org/discuss?post=35869


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