Hi Judy, Much of the information I am familiar with comes from the business side of things, but, in general there a two high level approaches. One is focused on cost management (TQM, TCM and six sigma), the other would be with 'adding value' as the goal (reference GE and others). There are plenty case studies you might reference from Harvard Business Review. These former is sometimes an result of operations analysis, the later can come from anywhere, but is a logical extension of market analysis (think SWOT analysis of Porter's five factors).
Personally, I have found these sorts of analysis extremely helpful in working with clients to find ways to not only improve products and services, but in marketing and selling those services. When there is a distribution or deliverable method outside of web or software...I have found that one on one interviews with differing roles in the distribution channels very helpful. I have done ride-alongs with sales folks that were (in an ethnographic sort of way) incredibly insightful. Often times sales people have valuable tacit knowledge that they do not know how to package and give to you (but I digress). Getting some experience in this would seam to me, to add some real value to you and your career. Good stuff and I think its really fun. Mark On Wed, Jan 21, 2009 at 4:55 PM, Judy Stern <[email protected]> wrote: > We're on the verge of starting a new-ish project (some work done already, > but that's another issue). > The system is to be built using an SOA approach, which, it seems, means > that it will be be highly dependent on business process analysis practices > in order to define the Services. (In theory, there will be a BPA and a UX > person on the team...although we're both actually interaction designers and > will be covering both roles.) > Have you successfully integrated business process analysis practices with > interaction design practices? Have you worked on SOA projects as an > interaction designer, and if so, how did your role change? If so, any advice > or good references? (All I can find is a June 2007 IBM paper "Integrate > business modeling and interaction design".) > > tia, > Judy Stern > University of California, Berkeley > > > ________________________________________________________________ > Welcome to the Interaction Design Association (IxDA)! > To post to this list ....... [email protected] > Unsubscribe ................ http://www.ixda.org/unsubscribe > List Guidelines ............ http://www.ixda.org/guidelines > List Help .................. http://www.ixda.org/help > ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
