Ahoj, AJ! The theme of last year's UPA World Usability Day (November 2008) was transportation and here in Belgium, I attended a lecture evening to mark the occasion.
One of the presentations discussed a case study for Brussels Airlines that preceded their recent web refresh. I would think that might go some way to matching your idea of "the complete Airline Experience". Here's a bit of the abstract (their English, not mine ;-)): "This is the story of a total user experience mission for Brussels Airlines. The mission consisted to live the experience users make with the product of our client. Than, we have made all the steps the user made in general (to take information, to compare, to book, to checkin, to take the plane, etc). During the mission, we were not only testers, but also observers and analysts." It's a little bit salesy (the event was hosted by an agency who couldn't quite resist plugging themselves a bit) but if you're interested, see "Travel Experience: Brussels Airlines case study" at http://usabilityday.be/wud/ Thanks Mike ------------------- www.mikepadgett.com >I was wondering if anyone can direct me to some research or examples >of good Airline Website UX and secondly, good UX for the complete >Airline Experience? >________________________________________________________________ >Welcome to the Interaction Design Association (IxDA)! >To post to this list ....... [email protected] >Unsubscribe ................ http://www.ixda.org/unsubscribe >List Guidelines ............ http://www.ixda.org/guidelines >List Help .................. http://www.ixda.org/help ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
