Hello!
I have a full-time role with a large bank in Jersey City. There is a lot of work to be done and the position just opened. Please send your updated resume to [email protected] and give me a call at 212-257-6123 if you are interested and I would be happy to go over the details. Thanks so much! -- Liz Job Description: Our firm is looking to optimize their customer experience with online Portals and Products. 1. Candidate will consolidate its many sources of feedback: - Organizational - Product - Industry knowledge 2. Minimize duplication of information 3. Ensure consistent, accurate information is disseminated to customers / associates across single source - Information currently resides in a variety of formats and locations - Information is often generated from redundant, inconsistent sources - Information is created anew, resulting in still more redundant source data. 4. Explore the potential of leveraging collaborative tools like - Wiki (To harness, maintain and share the collective knowledge of our company) 5. Provide an integrated, context-sensitive view for - Internal use by our associates - External use by customers via self-service portals Background of Candidate: - Web strategy, Library Sciences, Taxonomy, web 2.0, customer interaction, Product Management Duties include: - Compiling information into different categories (also cutting out duplicate info) o Once information is categorized, this info will be used to leverage website upgrades - Assisting Usability team with functional requirements - Acting as "Feedback / Information Custodian" - Interacting with Documentation team & Usability Team & various stakeholders - Pooling information to help generate more revenue via web portals - Engage with customers to define the requirements and essential elements of a knowledge infrastructure, eliminate unnecessary/underutilized documentation - Captured, organize, and Customer Feedback for knowledge management - Use Wiki, feedback, and ratings to harvest and refine requests Liz Geddes Sapphire Technologies (A Randstad Company) [email protected] voice: 212-257-6123 cell: 360-581-4522 140 Broadway Suite 4450 New York NY 10005 http://www.sapphire.com/
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