I can tell you how frustrating it was to us Google Search for an educational institution - it was free at the time, but we couldn't get access to the internal search data. Aack! Our population of users was mostly college students and they were able to successfully craft a search string to find results in testing. Most subjects tried to use the webpage menus first, though.
Later I tried to get a large company to change their complicated search pages to a simple Google search box - no luck. The simple (and usable) solution wasn't complicated enough to represent the underlying complex rich data for the CEO. Also they didn't want to pay a third party for the search technology. Bottom line: Just because your subjects think it's a good idea, and you think it's a good idea doesn't mean you'll be able to convince your upper executives. Make a stunning demo tape, and try to get them into testing for best results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=41606 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
