Hello IxDa, A few days ago there was a discussion regarding IVR. I forwarded it to my friend Michael Halley COO of www.logictree.com a company that specializes in IVR technologies, he replied with some links if any of them help.
----Original Message----- From: Michael Halley Sent: Tuesday, May 05, 2009 2:09 PM To: gabriel Cc: Larry Baldwin Subject: RE: [IxDA Discuss] Any IVR experts in the house? There's quite a lot of useful stuff at: http://www.gethuman.com/ http://www.speechtechmag.com/ http://www.vuidesign.net/ http://www.cs.umd.edu/hcil/ http://www.asrnews.com/ Thanks, Michael ---Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Juan Lanus Sent: Thursday, April 30, 2009 1:51 PM To: j. eric townsend; Roxana Meites Cc: IXDA list Subject: Re: [IxDA Discuss] Any IVR experts in the house? Yes: Roxana Meites!She does it with Avaya, for example :-) -- Juan Lanus On Thu, Apr 30, 2009 at 12:50, j. eric townsend <[email protected]> wrote: > I'm doing a really quick, one-off project for a class involving > interactive voice response (IVR) systems. What I'm looking for is > detailes on one or two really bad IVR systems, or maybe a study > pointing out the N most egregious flaws of IVR systems. > > So far g5/Y! isn't getting me anything meaty, just obvious > customer-relations things like, "don't apologize for doing something > you shouldn't do. I'm wondering if maybe there's some IVR-speak that > I should be using in my searches, or if this tech goes by some other > name that I should be searching for. > > If you (collective) have any advice/pointers, I'd appreciate them. > (And if you reply off-list I will consolidate responses into a single > post or two.) > > thx, > --jet > > > -- > J. Eric "jet" Townsend, CMU Master of Tangible Interaction Design '09 > > design: www.allartburns.org; hacking: www.flatline.net; HF: KG6ZVQ > PGP: 0xD0D8C2E8 AC9B 0A23 C61A 1B4A 27C5 F799 A681 3C11 D0D8 C2E8 > ________________________________________________________________ > Welcome to the Interaction Design Association (IxDA)! > To post to this list ....... [email protected] Unsubscribe > ................ http://www.ixda.org/unsubscribe List Guidelines > ............ http://www.ixda.org/guidelines List Help > .................. http://www.ixda.org/help > ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.287 / Virus Database: 270.11.48/2048 - Release Date: 04/30/09 06:01:00 Kind regards, Gabriel Reynaga "Mr Usability" UX Staffing Consultant 210.587.7247 [email protected] Bestica, Inc. Bridging the UX Talent Gap www.bestica.com View Bestica's current openings Visit our booth at UPA International Conference in Portland, June 2009 Visit our booth at How Design Conference in Austin, June 2009 Contribute to Usability/Design Challenges through our blog Friends of Bestica Get 10% discount at the NYC Gel Conference *$150 Total Discount for How Design Conference in Austin with $50 coupon code BST9 and $100 early bird before May1. -- ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
