I have done a fair bit of usability research with web search engines
and how people deal with them. Curiously, our participants seemed to
make better relevance decisions using just the page titles alone than
the page titles along with something else. This implied that
abstracting information from the main text content (whether initial
mention, keyword embedded like Google, keyword extraction etc)
actually misleads searchers into thinking that the document is more
relevant than it actually is.

However, people disliked using titles alone more than using some
extra text from the document. Pictures didn't seem to play an
important role unless they were looking for a specific thing /
product / company and this was displayed.

So there seemed to be a balance: decisions of a document's relevance
to an information need were better made with less information, but
users were less happy with dealing with search like this.



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Posted from the new ixda.org
http://www.ixda.org/discuss?post=41852


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