I think this may be what you mean. http://www.adaptivepath.com/ideas/essays/archives/000242.php There are his other famous diagrams here: http://www.jjg.net/ia/ The elements of UX is really good too. Alternatively you might be talking about Peter Morville's User Experience Honeycomb: http://semanticstudios.com/publications/semantics/000029.php (scroll to second diagram) :) Melissa
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