If it enrollment is via web, here's three resources:
1. Alexa Andrzejewski's Patterns for Sign Up and Ramp Up Report
This document contains a library of patterns used by sites in the Web
2.0 landscape to support the new user sign-up and ramp-up experience.
By leveraging the patterns we identified across twenty applications,
you'll learn how to get users to join and participate in your network
or application. <http://www.adaptivepath.com/ideas/reports/signup/>
2. Luke Wroblewski's Web Form Design book has a chapter on this.
3. Jared Spool's Account Sign-in: 8 Design Mistakes to Avoid
<http://www.uie.com/articles/account_design_mistakes/>
I'm sure Josh Porter has written about this too, I just can't find it.
Dan
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