UserVue is a very good option. I conducted remote UTs with users worldwide using UserVue! True, it would have been great had it supported MacOS. As for the strategy... I mailed them a basic information guide so that they become aware of what the process will be and how we will proceed with the test. Uservue comes with a telephone dial in as well. So all that is taken care. But this feature works only in the US (& Canada). Again, with uservue, to record the facial expressions is not possible. But apart from that its a great tool to use! You wont regret using it!
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