Dear List I am doing some research on the different strategies companies are using to iterate the design of online services after they have been released - in beta or otherwise. Specifically how are they taking feedback from users (in use) to inform those iterations and changes to design.
Sort of in the vein of Josh Porter's article on Netflix here http://www.uie.com/articles/fast_iterations/ I would really appreciate any pointers to examples/articles/posts/papers/books that provide insight into how different companies are approaching this i.e how organisations are monitoring use, or taking explicit feedback and then using that to inform future design iterations. It might be through specific beta phases, or just as part of the ongoing strategy of evolving the product. Personally I am particularly interested in socialmedia/software sites, but not strictly limited to that. Huge thanks in advance Penny ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
