I recently ran into an issue on Drugstore.com, wherein there is a discount offer that may be obtained, but only by a series of not-so-obvious steps—all done on the site, but not clearly documented. In fact I accidentally activated the promotion only because I tend to be tenacious with these things and clicked through a multitude of links. In fact, I hadn't realized that the promotion had been added to my cart as a result of my actions until I was already on the phone with customer support. He explained the overly complex process I unwittingly had gone through. I may be overly cynical, but compared to the ease of use of the rest of the site, I could only assume this complicated process was a deliberate attempt to prevent the use of this offer.
I am currently a student and have not had any formal professional experience as an "Interaction" or "User Experience" designer specifically other than what I have done as a part of creating smaller-scale websites. However, I have had over a decade's experience in visual and graphic design. There have been times in my career wherein I was asked to do things (in advertising especially) that were deliberately misleading if not bald-faced lies. I have never felt comfortable in this role, and in fact left a job wherein that was the final straw. I'm wondering how often the professional interaction designers out there are faced with situations such as this, their thoughts on it, and how they deal with it. Looking forward to any responses, Alexis Rachel ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
