I'm working on an app where users have fine-grained permissions to edit specific bits of data on a page (edit buttons appear next to each set of data). The problem is, when users don't have the permission to edit the data, then they think it's not editable - period. They don't realize someone else in their organization might have permission to change it. Instead, they call the app host's customer service.
What's a friendly, non-obtrusive way to let them know that even though they cannot edit the data, someone else might be able to? There are some sensitivities around this. Organization might not want one person to know that another person(s) in their office has more permissions than they do. So we might not want to list their names. Ideas: - Show the edit button next to the data, but gray it out. When user clicks it, a tooltip appears w/ a generic message: they should ask an administrator if changes need to be made to that data. - Within an edit form, if there are extra options that this user doesn't get, display a generic message: they should ask an administrator if other changes need to be made to that data. - If the company is willing to have a point person, show that person's name in the message. Do you have other ideas? Thanks! Rachel ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
