In planning a new website for a client, I'll get the chance to observe their call centers and sales process in addition to interviewing the company's representatives.
I am developing lists of questions to use when interviewing these teams, and I thought I'd ask for your input. I can't get too specific about the client, so at a high level, what topics would you try to cover when interviewing the following teams? 1) Inbound sales call center 2) Customer support call center 3) Face-to-face sales representatives 4) Sales manager 5) Customer support manager ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
