Putting myself in the shoes an aggrieved tenant I would first say that it would increase my frustration if I were told to download an iPhone app in order to communicate with my real estate company! Clearly the app has to be created and positioned with the idea of added value - not only as the main interface for communication of complaints/problems. Therefore, you may want to have a good balance of "value added" features and grievance features.
As for dealing with grievances, you need to hire a good writer who can make the app feel like a person is doing the helping, not a machine. I recommend you review this slideshare presentation for some tips re: building humanity into your interface: http://bit.ly/ncGxv. As for your 27 categories, it sounds like you may want to do a card sort exercise, using some accepted menu items that are common to the iPhone. There are a few inexpensive online card sort engines out there (e.g., websort.net) that you may want to use or simply go to the lobby of one of the properties and ask tenants to complete a quick card sort in exchange for some perk or reward ($ will work too). Involving the tenants in the process will have a nice PR payoff as well; I would post notices in the buildings telling tenants that you are looking for their ideas to help the company better handle issues/complaints. Best of luck! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=45328 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
