I am a consultant to a web based product company and we are trying to 'institutionalise' Usability in the organization. In my opinion, not all projects need User Testing at the concept level. There may be some projects where we develop prototypes based on our experience as experts and then take them to users for testing. However, in some cases, the concept has ambiguity or we want to know if there are any latent needs of users or we just want to refine our concept and thoughts. In these cases, we conducts Focus Groups or one to one interviews to get feedback from users before we hit our drawing boards.
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Shuan Lo Sent: 16 September 2009 20:22 To: [email protected] Subject: [IxDA Discuss] Need tips on how to formalize usability activities in a big Internet business organization Hi! I work in an e-commerce group. My department manager is interested in building design research into our work processes from scratch. The function of our department is a hybrid between product manager, designer, and project manager. We are looking into issues such as "do we need an official policy to state that what kind of projects should always involve user testing", "when business units come to us to build something, can we insist that the concept be user tested first?" Seems like we are trying to institutionalizing usability - to quote the title of a book that I've not read. If you work in an organization where usability and UCD is fairly matured and formalized, could you share your experiences with me please? Thank you. ________________________________________________________________ Reply to this thread at ixda.org http://www.ixda.org/discuss?post=45733 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
