For web apps we've used similar documentation to what Paul has
described.  Sometimes we have a customer requirement to write use
cases that trace to the requirements document.  In some cases we get
a rough requirements document from the customer and then add to it as
needs are uncovered through user interviews and testing, and in other
cases we write it. We roughly sort everything into 3 groups of
documents:

User interviews, survey results and test results

Requirements document, use cases, concept wireframes

Design document which includes design style info, functional
specifications, navigation and site structure, general info about the
purpose and audience of the app

For our purposes we presented the usability interviews and test
feedback in a summary to the customer.  The requirements related
documentation is packaged for the customer and archived for
developers who may work on it in the future.  The design document is
what the interaction designer turns over to the app developer.

The web app and desktop app documentation for us is about the same
just adjusted slightly to fit the medium.  Like web navigation might
lead to a site diagram, but if we're on a desktop app this might be
a series of task flow charts.





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Posted from the new ixda.org
http://www.ixda.org/discuss?post=46048


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