Hi all, I'm in search of some statistics and advice for a meeting I have on Monday. My situation is that we've designed and are nearing completion of developing an online membership activation form. It has a reasonably complex set of business rules which must by met and an offline activation form will also be made available, although one of the project objectives is to streamline the activation process. In this, the 11th hour, we've received a new requirement to include a new set of 'terms and conditions' the user must agree to in order to complete the process. That may not seem so bad, but it will make the 3rd such agreement the user must make in a 7 step (including landing and success pages) form - the other 2 are Terms and Conditions of Use and a Privacy Policy (has anyone else even heard of something like this?). They are all being implemented half-screen scrolling divs of content with a checkbox to indicate agreement. The checkbox label is 4.5 lines of legal jargon :( Anyway, I have a meeting on Monday to raise my concerns about the impact the addition of this 3rd required agreement will have on the usability of the online form - namely that it will cause confusion and scare people off. I'll be facing the legal rep. who is driving the inclusion and three stakeholders who are very focused on the deadline. Any of the following would be very much appreciated: - hard stats and real world examples of IxD/usability's impact on online form dropout rates (theory and best practice I already have a lot of) - information regarding the legality of different types of online agreement interfaces - i.e. is a link to T&C sufficient or must they be displayed on the same page, checkboxes vs. 'I agree' buttons, etc. - any advice or experience on dealing with this situation
Thank you. Wish me luck. Marcus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Posted from the new ixda.org http://www.ixda.org/discuss?post=47376 ________________________________________________________________ Welcome to the Interaction Design Association (IxDA)! To post to this list ....... [email protected] Unsubscribe ................ http://www.ixda.org/unsubscribe List Guidelines ............ http://www.ixda.org/guidelines List Help .................. http://www.ixda.org/help
