On 12/15/2011 10:57 PM, Edward Ned Harvey wrote:

You're in a social situation - at a party or something - You're talking with some CFO or otherwise interesting financial person about work, and Dilbert cartoons, and the wastefulness and inefficiencies of typical corporations or typical organizations, etc. Somebody uses a term like "overhead" or "secondary" referring to support roles. But you're an IT person - You're a support role, and depending on what is your core business, most likely you're overhead.

With only a moment's thought, and only a few words, how do you describe the value that your role adds to the organization? How do you justify your own existence, casually, when talking to a CFO or somebody in a social situation?



Simple: we drive efficiency in the rest of the organization through applied information technology. We help people make the best use of computing resources through expert advice. We are a dollar multiplier for the organization. "What if I could make your reports or simulations run 2-10x faster than they do now? What if you didn't have a person and they ran 5x slower? What value does that provide to the organization? What if you had a security breach that took the company totally offline for days? We help prevent that." You could then ask the rhetorical question about what value marketing folks provide? (dollar multipliers for bringing in sales).
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