As a new director for a hosting/managed service provider, I've been tasked with documenting process/procedure and looking into getting ssae 16 certified if possible. Can anyone recommend any books on writing IT processes and procedures? I've found some materials on the ssae 16 website, but I'm looking for some best practices on how to document IT operations. I've seen a number of different methodologies as well and am wonderiing which methods have worked and why.
Any help or suggestions are appreciated. Thanks
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