No experience with sendwordnow.com but at work we use a service that
appears to be similar based on the MIR3 platform (http://mir3.com). It was
purchased initially for safety, then the IT org got in on the action.

I don't know how it compares but, while it does have wrinkles, I think it's
very useful. We use it for sending info about both planned and unplanned
data center or service events. And I have used it a fair amount to notify
different groups of people that it's their turn to test stuff during
off-hours network/firewall maintenance that required extensive coordinated
testing.

My favorite bit was when I was feeling awful leading up to an outage I was
responsible for coordinating: I preloaded all the notification messages,
recipient groups, scheduled the initial announcement, and then sent very
simple instructions to my backup on when/how to easily pull the trigger on
those notifications.

Sendwordnow's client list is indeed impressive. I'll nudge our folks to
give it a look, thanks.

Matt

On Nov 29, 2012, at 8:12 PM, unix_fan <[email protected]> wrote:

Anybody using sendwordnow.com for emergency/urgent notification purposes
(such as incident response or disaster recovery program components)? They
appear to have a solid offering and an impressive client list (Google, DoD,
Northrup Grumman, local law enforcement, etc). I'm interested in your
thoughts if you are a (dis)satisfied customer.

While the core use is for incident response, i believe there are numerous
nontraditional uses for their messaging product beyond that core incident
response mission.

Thanks in advance for your $0.02 or possibly $0.03 on them.


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