On 8/19/2013 12:57 PM, David Bronder wrote:
On the subject of remote support/remote control for family/friends when
you don't have the same apps (or OS)...
I jury-rigged something similar for helping my mom with her Windows box
using a VNC server and a batch file configured to start it with options
to connect back to a VNC client in listener mode on my end (Linux).
That way, it's only running when she needs the support and is never
listening for connections on her end, I only start my listener when
needed, it's preconfigured (in the batch file) to connect to my end and
no passwords or anything need to be managed. She just needs to run the
batch file (conveniently linked in her Start menu), and she can break
the connection by closing the accompanying CMD window.
It's bordering on a kludge, perhaps, but works well enough (with a
low-end broadband link on her end), is very simple for her to use, and
requires neither payware nor a third-party service.
(Sorry, no advice for Betsy's immediate need for a PC tech in Philly...)
It sounds like you reimplemented a nice feature of UltraVNC
(single-click tech support).
http://lifehacker.com/198532/geek-to-live--tech-support-with-ultravnc-singleclick
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