*Thought this might be of interest here:* *IBM Building Watson-Enabled Bot for IT and Network Operations: *IBM is building a Watson-enabled Slack chatbot for IT and network operational incidents, so enterprise teams can more efficiently identify, address and fix these issues. The solution provides conversational interactions and resolution recommendations between a Slack channel and traditional Cloud, IT, and Network Operations tools. Once a team integrates it, users will no longer toggle between communications tools and resources to resolve an issue, as the bot centralizes trouble-shooting in one channel. Also, because of Watson’s machine learning technology, as the bot gathers data from previous conversations, it can more quickly and accurately address similar issues over time. Primary users of the tool will be subject matter experts, developers, engineers and application owners involved in supporting complex technology and application environments.
http://www-03.ibm.com/press/us/en/pressrelease/50844.wss?__prclt=14lAKCKm I expect this will help lower MTTR's. It will even substitute, to a degree, for documentation and training on the sprawling complexity of systems. In the final analysis though, professionals have to know what they are doing and have to own the systems they are responsible for. (And by "own", I mean understand, and be capable of controlling, and be responsible for.) Best, -at -- Need Git training? Email train...@verticalsysadmin.com
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