I'm going now to do a minor change for a customer (setup an 891 to use PPPoE) but I don`t have a lot of IOS experience, and am months away from having time to start on a certification - if this somehow becomes a big project, is there anyone with lots of experience to whom I could e-mail some questions?
(Scary fact is their Cisco "technician" seems afraid of the IOS command line, and their troubleshooting process wasn't "pings to x and nslookups to Y from Z device don't work" but more like "the PCs say the internet is down", among other issues...)
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