Danny Rego
----- Original Message ----- From: "Steve Baumgarten" <[EMAIL PROTECTED]>
To: "Slim Devices Discussion" <[email protected]>
Sent: Wednesday, April 06, 2005 9:09 AM
Subject: Re: [slim] Re: Re: Better forum please!
Sean Adams wrote:
Please just realize the irony in pointing out that the list is overloaded, while simultaneously overloading it further with a verbatim rehash of the forum vs list debate. Instead, please direct your suggestions to the CEO, who cares and will read them: [EMAIL PROTECTED]
And the additional irony of complaining about lack of a good forum when the real issue, if any, should be whether support is readily available.
Given that almost no question goes unanswered for more than a few hours here, and given that direct (and free) telephone and email support is also available, and on top of that, that one of the principals of the company is responding to this non-technical support issue in a very timely manner -- well, I'd say the company is responsive and the product is well supported.
There's a company, Buffalo Technology, that makes wired and wireless routers and PC cards and such. They're not as well known as Linksys or Netgear. Their stuff tends not to be $9 after rebate; you sometimes do pay a little more. But it's all very full featured and (mostly) bug free. (Example: they were one of the first companies to support WDS with WEP enabled.)
http://www.buffalotech.com/
But here's the thing that keeps me coming back to them and recommending them to others: tech support is available for free via phone 24/7. They answer the phone immediately; you are immediately connected with someone very knowledgable who will stay on the phone with you as you debug whatever problem you're having. You do not get canned answers from a level one tech who doesn't know anything; you talk to people who have a deep understanding of their products.
It's astonishing. I just called them with a problem last night, getting an 802.11g PC card I just bought for my notebook working -- turned out to be something I overlooked, that is, nothing at all wrong with their product, but simply a misconfiguration on my part. No problem, they were happy to help. And I was, once again, very happy to be a customer of theirs.
They have no support forums. Somehow it hasn't made a difference to me, given that I can pick up the phone and talk to someone, live, and for at no cost to me, who will walk me through whatever problem I'm having.
Forums for those who like them are always appreciated, I'm sure. But I'm pretty sure the deciding issue for people considering buying a SB is whether support will be available if they a problem.
1. Direct email to [EMAIL PROTECTED] 2. Direct phone support from Slimdevices. 3. This mailing list, filled with knowledgable and helpful people and frequented by Slimdevices people.
Roku has a nicer forum than Slimdevices. Perhaps soon Slimdevices will have a nicer forum than Roku. In the meantime, shouldn't the question be whether or not you're able to get someone to help if you're having a problem?
SBB
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