jamie;328865 Wrote: > Yes I have recently had my own first experience with Support/Customer > service and I was shocked at what a positive experience the whole thing > was. I'm just not used to getting such good service from cust. service > depts. I ended up having to send the SB back to be repaired and it was > painless. Makes a huge difference to how I see the company and their > products. I agree and Julius could have made it a bad experience by taking the usual send it back and we will have a look. A person before him suggested that I do a complete reset which really didn't make any sense but then he said it was just a standard response and probably didn't apply. I'm glad he didn't insist on this before shifting me onward. Some companies do this when the usual flowchart says to even if it has nothing to do with the problem. Overall it was a reassuring phone call for me and I do like doing business with a company like this.
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